Frequently Asked Questions
❓ What makes Altivox different from other cloud hosting providers?
At Altivox, we're built by engineers who were fed up with complex pricing models and unreliable support. We provide transparent pricing, enterprise-grade hardware, and real human support no frustrating ticket loops or surprise costs.
❓ What is a VPS and how do I know if I need one?
A VPS (Virtual Private Server) is a secure, scalable slice of a physical server that gives you root access and full control. If you're running a website, app, or game server and need better performance, uptime, and flexibility than shared hosting offers, a VPS is the next step.
❓ Do your servers include DDoS protection?
Yes, all our services include advanced DDoS mitigation by default. Whether you're hosting a game server, website, or API, your traffic is filtered before going through our 10 Gbps+ backbone to block malicious attacks without slowing down your users.
❓ What locations can I deploy servers in?
We currently offer deployment in Springfield, MA (Tier 3) with plans to expand into more locations. Each location is optimized for low latency, high redundancy, and top-tier power and cooling infrastructure.
❓ Can I upgrade my VPS or server later?
Absolutely. Our cloud infrastructure is designed for seamless scaling. Need more RAM, storage, or bandwidth? Just a few clicks in your dashboard and you're upgraded—no migration or downtime.
❓ What's the difference between a VPS and a dedicated server?
A VPS shares physical hardware with others, but acts like a private server. It's ideal for most apps, websites, and game servers. A dedicated server, on the other hand, gives you full physical hardware—best for high traffic applications, large databases, or custom configurations.
❓ How fast is setup?
VPS and proxy deployments are near-instant. Dedicated servers and colocation setups typically provision within 24–72 hours, depending on location and configuration. You'll get a full welcome email as soon as your service is live.
❓ Can I bring my own hardware for colocation?
Yes. We offer affordable single-server and full-rack colocation in our Tier 3 Springfield facility. You get 24/7 access, power redundancy, climate control, and smart hands support if needed.
❓ What support do you offer?
We're not a faceless help desk—we're engineers. You can reach us via support ticket, email, or Discord. Whether it's a config issue or a question about scaling, we're here to help, fast.
❓ Are there any hidden fees?
Nope. What you see is what you get. Our pricing is flat, transparent, and designed to eliminate guesswork. Need custom bandwidth or special hardware? We'll quote it upfront no surprises.